Work · AI intake platform
RestoreScout
A conversational AI agent — Scout — that walks a property owner through documenting a water or fire loss the moment it happens, and delivers a structured, photo-backed Flash Report to the restoration contractor in minutes.
The problem
First notice of loss is where restoration jobs are won — and lost.
When a pipe bursts at 2 AM, the property owner is stressed, the information is scattered, and the contractor's intake depends on whoever picks up the phone. Details get missed, photos never arrive, and adjusters wait days for documentation that should have existed in the first hour.
RestoreScout moves structured intake to the moment of the loss itself — before the first truck rolls.
The system
From panicked call to structured record.
Scout, the conversational agent
Scout interviews the property owner in plain language — loss type, source, affected areas, urgency signals — asking the same qualifying questions an experienced project manager would, every single time.
Camera capture pipeline
Scout requests photos mid-conversation and guides the owner on what to shoot. Images are captured, stored, and attached to the loss record automatically — no email threads, no missing attachments.
The Flash Report
Within minutes, the contractor receives a structured Flash Report — loss summary, photos, urgency assessment, and contact details — formatted for fast dispatch decisions and clean handoff to adjusters.
Built for insurance workflows
The data model is shaped by real mitigation and adjusting workflows — designed with input from working insurance adjusters and restoration operators, so output maps to how claims actually move.
property owner ──► SCOUT (conversational agent)
│
├── guided Q&A · urgency signals
├── camera capture pipeline
▼
Supabase (loss records · media)
│
▼
FLASH REPORT ──► contractor email · CRM
Where it stands
- LiveCustomer-intake platform in production with active design partners in restoration and insurance
- ModelSubscription platform for restoration companies — intake side first, field-side tooling on the roadmap
- ProvesFull-lifecycle capability: agent design, vision pipeline, data modeling, transactional delivery, and go-to-market
Your version
Intake is the highest-leverage AI system in your business.
The same architecture behind RestoreScout — agent, capture, structured delivery — can be wired to your phone lines and your CRM.
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