Work · Call intelligence
AgentCallScore
Every recorded call, transcribed and scored against your intake standards — so leadership finally knows how jobs are won and lost at the phone, agent by agent, call by call.
The problem
You track every ad dollar — and nothing about the phone call it paid for.
Home-service companies spend heavily to make the phone ring, then lose jobs in the sixty seconds after it does. Nobody has time to listen to call recordings, so coaching happens on gut feel and the occasional complaint.
AgentCallScore listens to every call so a human doesn't have to — and turns what it hears into a number leadership can manage against.
The system
Recording in. Coaching data out.
Automatic call pipeline
New recordings flow in from call tracking automatically. No uploads, no manual selection — if it rang, it gets scored.
LLM-native transcription
Calls are transcribed with a multimodal LLM pipeline rather than commodity speech-to-text — a deliberate architecture choice that preserves the roadmap for tone and empathy scoring straight from audio.
Intake standards matrix
Each call is scored against a defined intake matrix — greeting, qualification, empathy, urgency handling, appointment ask — producing consistent, comparable scores instead of vibes.
Agent roster & reporting
Scores roll up by agent over time. Managers see who needs coaching on what, and whether training actually moved the number.
call tracking ──► Cloudflare Worker (ingestion)
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LLM transcription (audio-native)
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SCORING ENGINE — intake standards matrix
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Supabase ──► agent roster · trend reports
Where it stands
- LiveProduction pipeline scoring real calls for restoration operations
- RoadmapAudio-based tone and empathy scoring — the reason the pipeline owns its own transcription layer
- ProvesEvent-driven integration architecture, LLM evaluation design, and scoring methodology built from real intake experience
Your version
Your calls are already recorded. They're just not working for you yet.
If you run call tracking today, AgentCallScore can be scoring your intake within days — no workflow changes for your team.
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